Message What to do to eliminate message?
No Active Billing configuration found. Please configure Submitter and Billing Providers. Printing and sending claims will be disabled until at least one configuration is added.
Billing Provider's Phone not set. Please configure a Provider User with a valid Phone Number. Sending claims electronically will be disabled until Phone Number is added.
  • First thing is to verify witch provider is configuring in Billing Provider. We can find this information in Billing / Settings / Configuration in the field named Claims Biller, then
  • Go to Settings / General / Users select the user in Billing Provider, press the Edit button and register the providers phone number. 
  • Save the changes and return to the Billing screen.
Billing Provider's Postal Address cannot be a PO BOX. Sending claims electronically will be disabled until address is changed.
  • Go to the Billing / Settings / Configuration screen and verify witch provider is configuring in Billing Provider in the Claims Biller field.
  • The go to the Staff & Provider screen, edit provider and change the postage address so it does not have a PO BOX in it.
  • Do a Restart in the application to eliminate message.
Test Mode: Claims will be sent to clearing house but only for validation. 
  • Go to the Billing / Settings / Configuration screen and change the Test Mode option to Production.
 Quick Test Mode: will be turned off after one (1) transmission.
  • Go to the Billing / Transmissions screen and eliminate the Quick Test Mode option.