There are several options for working the disputed claims.  


Option #1 

  • Go to the Billing screen. 
  • Press the Transmissions button, located at the top of the screen. 
  • Select the Dispute option.


  • The following screen will be displayed: 


  • To edit the first 10 claims and re-transmit, press the Edit First 10 Claims button. 
  • The Claim Editor screen will be displayed, with a message displayed at the top of the screen indicating the error in the claim.


  • Edit the claim(s) and then press the Save, Save and Close or Save All and Close button to save and close the screen.


  • To re-transmit claims, press the Transmit button located at the top of the screen. 
  • The confirmation message will be displayed. 
  • The screen for review of the transmission will be displayed, once verified, press the Send / Transmit button.

        

  • The claim transmission receipt screen will be displayed:

       

  • Press the Print button, if you want to print the receipt of the claim transmission. 
  • It will automatically go through as an accepted transaction. 

Option #2

  • Go to the Billing screen. 
  • Press the Reconcile button, located at the top of the screen. 


  • Next, click on the Dispute button located at the top of the Reconcile Insurance Payments screen.


  • The following screen will be displayed: 


  • To edit the first 10 claims and re-transmit, press the Edit First 10 Claims button. 
  • The Claim Editor screen will be displayed, with a message displayed at the top of the screen indicating the error in the claim.


  • Edit the claim(s) and then press the Save, Save and Close or Save All and Close button to save and close the screen.


  • To re-transmit claims, press the Transmit button located at the top of the screen. 
  • The confirmation message will be displayed. 
  • The screen for review of the transmission will be displayed, once verified, press the Send / Transmit button.

        

  • The claim transmission receipt screen will be displayed:

       

  • Press the Print button, if you want to print the receipt of the claim transmission. 
  • It will automatically go through as an accepted transaction. 

Option #3

  • Go to the Billing screen. 
  • Press the Reconcile button, located at the top of the screen. 


  • Next, click on the Dispute button located at the top of the Reconcile Insurance Payments screen.


  • The following screen will be displayed: 


  • To edit the first 10 claims and re-transmit, press the Edit First 10 Claims button. 
  • The Claim Editor screen will be displayed, with a message displayed at the top of the screen indicating the error in the claim.


  • Edit the claim(s) and then press the Save, Save and Close or Save All and Close button to save and close the screen.


  • To re-transmit claims, press the Transmit button located at the top of the screen. 
  • The confirmation message will be displayed. 
  • The screen for review of the transmission will be displayed, once verified, press the Send / Transmit button.

        

  • The claim transmission receipt screen will be displayed:

       

  • Press the Print button, if you want to print the receipt of the claim transmission. 
  • It will automatically go through as an accepted transaction.



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