Description

The Patient Portal is a web-based tool integrated with a smartphone application, available for download on Google Play for Android devices and the Apple Store for iOS platforms. Its ultimate goal is to offer patients an easier and more accessible experience.



The new patient portal will take over the functions of Microsoft HealthVault, serving as a tool to comply with the Measures.

  • MUCO07V2. PATIENT ELECTRONIC ACCESS (VDT) and the Measure: 
  • MUCO17V2. SECURE MESSAGING, as part of the CMS incentive program.


Access

Go to www.mirecordclinico.com or download the Patient Portal application.


Main Screen

  • Email: 
  • Password: 
  • Forgot password?: Click here if you have forgotten your password.
  • Submit: Click here to access the patient portal.
  • Create an account: Click here to create a new patient portal account.


Sections

  • Messages: This section displays all messages, including those sent by and received from patients.


  • Appointments: This section presents patient appointment activities. Here, you can view upcoming appointments, the history of all appointments, and request appointments with your preferred provider.
  • Upcoming: Display all upcoming patient appointments.


  • Upon clicking the appointment, patients can view details such as the appointment's specifics, provider and office information, current status, appointment type, and the office's contact number. They also have the option to cancel or confirm their appointment.


  • History: In this section, patients can view their appointment history, including whether appointments were canceled or confirmed.


  • Clicking on the appointment will display its details, including the date and time, status, office area, type of appointment, and the office phone number where the patient is scheduled to be seen.


  • Requests: In this section, patients have the ability to request appointments with their preferred provider. To do so, they should click on the "More" button, situated at the top right corner of the screen, and then choose the "Request Appointment" option.


  • The screen will display the provider search function for scheduling an appointment. Patients can search for a provider using the "Search" feature, by city, or by specialty.


  • If you are an existing patient of the provider, you will be identified.


  • If the patient selects a provider and he/she is not an existing patient, the following will be deployed:


  • Notifications: In this section, notifications are displayed.


  • Account: Section where all the information related to the patient's account is displayed.


  • Name: Patient's name.
  • Email: Patient's email. 
  • Direct Address: New patient portal email.
  • Legacy Direct Address: EHRez Patient Portal email. 
  • Change Password: Section where user can change password. 
  • Logs: Section where displays the record of times patient has seen, downloaded and resent a CCDA.
  • Message Logs: Displays the messages logs. 
  • Manage Authorized Users: Section to add an authorized person, to manage the patient's account.
  • Appointments Logs: When pressed, it displays the record of the patient's appointment events.


Settings 

  • Manage Authorized Users: Section to add, an authorized person, to manage the patient's account.


  • Change Password: When pressed, a window will be displayed to change the password of the account.


  • Delete Account: When pressed, it allows you to delete the direct account, once it has been deleted, it cannot be recovered.


  • Help: User's help section. 


  • Support: User support section. 
  • Show Tutorial: Shows a tutorial of the portal's functions.
  • Call Us: Contact number, of our staff, to request assistance.
  • Email Us: Email, where you can send messages, to our staff for assistance.
  • Third Party Licenses: Information related to the license of the portal will be displayed.
  • Privacy Policy: The portal's privacy policy will be displayed.
  • Authorized Users: Displays the list of authorized users to the patient portal. This is mostly used in the case of pediatric patients.


  • Log out: Pressing closes the session.



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