EHRez has partnered with ID.me, a credentialing service provider, to meet SureScripts' requirements for identity verification. Your personal information will only be used to verify your identity. No personal information other than your name and contact information will be stored.



Important Note: You are not yet logged in to the ID.me portal. Follow the steps below:


Before beginning the activation process of sending electronic prescriptions for controlled substances, the provider must verify the following: 

  • Your DEA number has been saved as part of your provider credentials in our EHRez application. 
  • You may need a government-issued ID, depending on your proof of identity status with ID.me.
  • You must have access to a smart phone that can receive text messages, download applications and take pictures. This will be necessary in the future to send prescriptions for controlled substances.
  • You must assign an EHRez administrator, other than yourself, to grant you permission to send electronic prescriptions for controlled substances. It is not necessary for the other administrator or clinical staff you authorize to have the e-prescribing feature enabled. If you are the only administrator in your practice, you will need to designate another user on your office or emergency room staff as an administrator temporarily to complete the EPCS activation. You can then change the administrator status of that user once the EPCS verification is complete.


Once you have verified all the requirements for EPCS activation, proceed to the next steps:

  • Go to the main menu. 
  • Click on the Welcome text, located at the top left of your screen.  


  • Select the Activate EPCS option.


  • The following screen will be displayed:


Step #1 Confirm your DEA Number

  • Verify the AED number and then press the Confirm button.


  • If the DEA number in Surescripts does not match the number registered in the Staff & Providers screen, the following message will be displayed. Contact our call center staff at 787-625-0440. 


For the different scenarios of some errors that may occur in this process, please refer to the following link: Mensajes de Error en EPCS


Step #2 Verify your identity at ID.me


Before proceeding to step #2, go to the links below to complete the ID.me registration process: 


Important Note: Do not continue with the process until you see the following message: (The cell phone to be used must have enough charge to prevent the process from being interrupted).


  • Once you have completed the entire ID.me registration process, press the Sign in with ID.me button. 


  • The following screen will be displayed: 


  • Enter the e-mail address and password, created in ID.me. Then press the Sign In button. 


  • After you have pressed the Submit button, the following screen will be displayed (Note: You must press the Continue button instantly, as the code is constantly changing. If so, enter the one displayed, in your smartphone application, on the fly).


  • The following screen will be displayed. Press the Proceed Anyway button.


The following are some of the messages that could be deployed through the identity process. 

  • If the following message is displayed, please contact our customer service staff at 787-625-0440.


  • If the following message is displayed, you will need to verify the office information on the Office Information screen. 


  • After all the supplier information has been edited, and all the credentials match, the following message will be displayed: 


Step #3 Request EPCS Access

**Important Note: As required by the DEA, a practice administrator must grant permission for the submission of electronic prescriptions for controlled substances.


  • In step #3, the list of users, who can grant you the permission, will be displayed.  


  • Select the office administrator assigned to grant permission by clicking on the Notify Admin link. (Note: The user assigned by the vendor must be configured under the doctor group).


  • The following message will be displayed. Press the Ok button.  


  • Then, the Pending button will be displayed, indicating that the approval of the permit by the assigned administrator is pending.  


  • When the assigned administrator logs in to the system, the message will be displayed at the top of the screen of the requested permission and/or, you will receive a notification. 


  • By clicking on the Notifications link on the right side of the screen, the following section will be displayed:


  • You will be able to see the details of the notification by clicking on the Details button. 


  • The assigned administrator must go to the Staff & Providers screen to grant permission. Click on the Grant EPCS Permission link (Note: Any user on the list can grant permission, but only the user assigned by the provider as the administrator will be notified).


  • The following message will be displayed: According to the DEA, the administrator granting permission to sign electronic prescriptions for controlled substances must verify that the DEA number and state license are current and up to date for the practitioner to whom permission is granted. Do you recognize and allow the EPCS permission for the selected provider? (The notification will remain in the Notifications section until the user presses the Dismiss button). 


  • The assigned administrator must press the Yes button when asked if he/she recognizes that the selected provider's information is correct and grants permission to send electronic prescriptions for controlled substances. 
  • When the provider to whom the permission was granted connects to the system, a message will be displayed at the top of the screen indicating that the permission was granted by the assigned administrator.  


  • Or, you can view it in the notifications section.


  • To view the notification in more detail, click on the Details button. 


Step #4 Confirm EPCS Activation

  • Once you access again to Activate EPCS, the process will be displayed again, to proceed to the next step. 
  • Press the Sign in with ID.me button.  


  • The following screen will be displayed:


  • Enter the password, which you use in the EHRez application and then press the Continue button. 


  • Automatically, the ID.me page will be displayed. Register your credentials and then press the Sign In button.


  • The following screen will be displayed. Press the Continue button. 


  • Then press the Proceed Anyway button on the next screen. 


Step #5 EPCS service enabled

  • Automatically, the following screen will be displayed: 


  • This screen will display that the supplier already has the EPCS service active. It also shows the day and date on which the account was enabled. 
  • Automatically, it will be displayed in the Staff & Providers screen, that the provider is already active. 
  • The provider will now be able to send electronic prescriptions for controlled substances. 


For the delivery of electronic prescriptions for controlled substances, access the following link: EPCS Proceso de Envío de Recetas Electrónicas de Sustancias Controladas